Accolade Announces Results for Fiscal First Quarter 2024

  • Accolade exceeds guidance for fiscal first quarter and raises guidance for fiscal year 2024

SEATTLE, June 29, 2023 (GLOBE NEWSWIRE) -- Accolade, Inc. (NASDAQ: ACCD) today announced financial results for the fiscal first quarter ended May 31, 2023.

“Our consistently strong financial results reinforce our belief that an advocacy-led care delivery strategy is the key to transforming the U.S. healthcare system. We are seeing the proof points in our growing customer base and sales momentum, and also through our customers' outcomes, engagement and measurable ROI. We are especially excited by the growth we are witnessing in virtual primary care, which is the key to people living their healthiest lives. For too long, healthcare has been a series of siloed episodes. An advocacy-led care delivery strategy facilitates a coordinated patient journey and tighter collaboration across the healthcare ecosystem, while delivering better health outcomes and tremendous customer satisfaction,” said Rajeev Singh, Accolade Chief Executive Officer.

Financial Highlights for Fiscal First Quarter ended May 31, 2023

  Three Months Ended May 31, % 
     2023    2022    Change(3) 
  (in millions, except percentages)   
GAAP Financial Data:         
Revenue $93.2  $85.5  9%
Net loss(1) $(38.4) $(342.8) 89%
Non-GAAP Financial Data(2):         
Adjusted EBITDA $(12.6) $(15.4) 18%
Adjusted Gross Profit $40.6  $39.0  4%
Adjusted Gross Margin  43.5%  45.6%   

(1) A non-cash goodwill impairment charge of $299.7 million was recorded during the three months ended May 31, 2022.
(2) A reconciliation of GAAP to non-GAAP results has been provided in this press release in the accompanying Financial Tables. An explanation of these measures is also included below under the heading "Non-GAAP Financial Measures."
(3) Percentages are calculated from accompanying Financial Tables and may differ from percentage change of numbers in Financial Highlights table due to rounding.

Steve Barnes, Accolade Chief Financial Officer, commented, “Accolade exceeded both our top and bottom line guidance in the first fiscal quarter. Our One Accolade initiative is creating a more streamlined organization, benefiting overall costs, decision making and strategic planning. We are raising our guidance for both revenue and Adjusted EBITDA for the fiscal year and remain confident in our path to achieving profitability.”

Financial Outlook

Accolade provides forward-looking guidance on revenue and Adjusted EBITDA, a non-GAAP financial measure.

For the fiscal second quarter ending August 31, 2023, we expect:

  • Revenue between $93 million and $95 million
  • Adjusted EBITDA between $(11) million and $(14) million

For the fiscal year ending February 29, 2024, we expect:

  • Revenue between $410 million and $414 million
  • Adjusted EBITDA between $(6) million and $(12) million

Accolade has not reconciled guidance for Adjusted EBITDA to net loss, the most directly comparable GAAP measure, and has not provided forward-looking guidance for net loss, because there are items that may impact net loss, including stock-based compensation, that are not within the company’s control or cannot be reasonably predicted.

Quarterly Conference Call Details 

The company will host a conference call today, June 29, 2023 at 4:30 p.m. E.T. to discuss its financial results.  

To Listen via Telephone: Pre-registration is required by the conference call operator. Please pre-register by clicking here ( Upon registering, you will be emailed a dial-in number, direct passcode and unique PIN. 
To Listen via Internet: The conference call can be accessed via a live audio webcast that will be available online at
Replay: A replay of the call will be available via webcast for on-demand listening shortly after the completion of the call, at

Forward-Looking Statements 

This release contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended, and the Private Securities Litigation Reform Act of 1995, as amended. These forward-looking statements include statements regarding our future growth and our financial outlook. Forward-looking statements are subject to risks and uncertainties and are based on potentially inaccurate assumptions that could cause actual results to differ materially from those expected or implied by the forward-looking statements. Actual results may differ materially from the results predicted, and reported results should not be considered as an indication of future performance. In some cases, you can identify forward-looking statements because they contain words such as “anticipate,” “believe,” “continue,” “could,” “estimate,” “expect,” “intend,” “may,” “maintain,” “might,” “likely,” “plan,” “potential,” “predict,” “project,” “seek,” “should,” “target,” “will,” “would,” or similar expressions and the negatives of those terms.

Important risks and uncertainties that could cause our actual results and financial condition to differ materially from those indicated in the forward-looking statements include, among others, the risks described under the heading “Risk Factors” in Accolade’s most recently filed Annual Report on Form 10-K and subsequent filings, which should be read in conjunction with any forward-looking statements. All forward-looking statements in this press release are based on information available to Accolade as of the date hereof, and it does not assume any obligation to update the forward-looking statements provided to reflect events that occur or circumstances that exist after the date on which they were made, except as required by law.

About Accolade, Inc. 

Accolade (Nasdaq: ACCD) is a Personalized Healthcare company that provides millions of people and their families with exceptional healthcare experiences so they can live their healthiest lives. Accolade’s employer, health plan, and consumer solutions combine virtual primary care and mental health, expert medical opinion, and best-in-class care navigation. These offerings are built on a platform that is engineered to care through predictive engagement of population health needs, proactive care that improves outcomes and cost savings, and by addressing barriers to access and continuity of care. Accolade consistently receives consumer satisfaction ratings of over 90%. For more information, visit Follow us on LinkedInTwitter, Instagram and Facebook.

Investor Contact:

Todd Friedman, Investor Relations,

Media Contact:

Public Relations,

Source: Accolade

Financial Tables

Accolade, Inc. and Subsidiaries
Condensed Consolidated Balance Sheets (unaudited)
(In thousands, except share and per share data)

  May 31,  February 28, 
     2023    2023
Current assets:      
Cash and cash equivalents $302,870  $321,083 
Accounts receivable, net  22,539   23,435 
Unbilled revenue  3,760   3,260 
Current portion of deferred contract acquisition costs  3,933   4,022 
Prepaid and other current assets  15,372   14,149 
Total current assets  348,474   365,949 
Property and equipment, net  16,608   14,763 
Operating lease right-of-use assets  28,080   29,525 
Goodwill  278,191   278,191 
Intangible assets, net  192,829   203,202 
Deferred contract acquisition costs  9,679   9,815 
Other assets  1,846   1,624 
Total assets $875,707  $903,069 
Liabilities and stockholders’ equity      
Current liabilities:      
Accounts payable $5,461  $10,155 
Accrued expenses and other current liabilities  13,782   11,744 
Accrued compensation  27,628   39,346 
Due to customers  14,761   15,694 
Current portion of deferred revenue  44,189   35,191 
Current portion of operating lease liabilities  6,915   7,284 
Total current liabilities  112,736   119,414 
Loans payable, net of unamortized issuance costs  282,742   282,323 
Operating lease liabilities  25,741   27,189 
Other noncurrent liabilities  168   203 
Deferred revenue  142   154 
Total liabilities  421,529   429,283 
Commitments and Contingencies      
Stockholders’ equity      
Common stock par value $0.0001; 500,000,000 shares authorized; 75,264,400 and 73,089,075 shares issued and outstanding at May 31, 2023 and February 28, 2023, respectively  8   7 
Additional paid-in capital  1,446,873   1,428,073 
Accumulated deficit  (992,703)  (954,294)
Total stockholders’ equity  454,178   473,786 
Total liabilities and stockholders’ equity $875,707  $903,069 

Accolade, Inc. and Subsidiaries
Condensed Consolidated Statements of Operations (unaudited)
(In thousands, except share and per share data)

  Three months ended May 31, 
     2023    2022
Revenue $93,226  $85,528 
Cost of revenue, excluding depreciation and amortization  54,203   47,615 
Operating expenses:      
Product and technology  25,899   26,817 
Sales and marketing  25,033   25,614 
General and administrative  16,080   20,238 
Depreciation and amortization  11,640   11,576 
Goodwill impairment     299,705 
Total operating expenses  78,652   383,950 
Loss from operations  (39,629)  (346,037)
Interest income (expense), net  921   (634)
Other income (expense)  390   (50)
Loss before income taxes  (38,318)  (346,721)
Income tax benefit (expense)  (91)  3,899 
Net loss $(38,409) $(342,822)
Net loss per share, basic and diluted $(0.52) $(4.92)
Weighted-average common shares outstanding, basic and diluted  73,179,994   69,738,638 

The following table summarizes the amount of stock-based compensation included in the condensed consolidated statements of operations:

  Three months ended May 31, 
     2023    2022
Cost of revenue, excluding depreciation and amortization $911 $1,128
Product and technology  6,966  7,490
Sales and marketing  3,826  3,989
General and administrative  2,575  6,782
Total stock-based compensation $14,278 $19,389

Accolade, Inc. and Subsidiaries
Condensed Consolidated Statements of Cash Flows (unaudited)
(In thousands)

  Three months ended May 31, 
     2023    2022
Cash flows from operating activities:      
Net loss $(38,409) $(342,822)
Adjustments to reconcile net loss to net cash used in      
Operating activities:      
Goodwill impairment     299,705 
Depreciation and amortization expense  11,640   11,576 
Amortization of deferred contract acquisition costs  1,116   817 
Deferred income taxes     (3,999)
Noncash interest expense  440   419 
Stock-based compensation expense  14,278   19,389 
Changes in operating assets and liabilities, net of effect of acquisitions:      
Accounts receivable and unbilled revenue  396   2,323 
Accounts payable and accrued expenses  (1,690)  (1,258)
Deferred contract acquisition costs  (891)  (924)
Deferred revenue and due to customers  8,052   862 
Accrued compensation  (11,718)  (15,598)
Other liabilities  (1,131)  (240)
Other assets  (1,370)  (711)
Net cash used in operating activities  (19,287)  (30,461)
Cash flows from investing activities:      
Capitalized software development costs  (2,500)  (766)
Purchases of property and equipment  (877)  (506)
Net cash used in investing activities  (3,377)  (1,272)
Cash flows from financing activities:      
Proceeds from stock option exercises  2,459   358 
Proceeds from employee stock purchase plan  1,992   1,150 
Net cash provided by financing activities  4,451   1,508 
Net decrease in cash and cash equivalents  (18,213)  (30,225)
Cash and cash equivalents, beginning of period  321,083   365,853 
Cash and cash equivalents, end of period $302,870  $335,628 
Supplemental cash flow information:      
Interest paid $769  $769 
Fixed assets included in accounts payable $506  $228 
Other receivable related to stock option exercises $84  $5 
Income taxes paid $53  $22 

Non-GAAP Financial Measures

In addition to our financial results determined in accordance with GAAP, we use the following non-GAAP financial measures to help us evaluate trends, establish budgets, measure the effectiveness and efficiency of our operations, and determine employee incentives. We believe that non-GAAP financial information, when taken collectively, may be helpful to investors because it provides consistency and comparability with past financial performance. However, non-GAAP financial information is presented for supplemental informational purposes only, has limitations as an analytical tool and should not be considered in isolation or as a substitute for financial information presented in accordance with GAAP. In addition, other companies, including companies in our industry, may calculate similarly-titled non-GAAP measures differently or may use other measures to evaluate their performance. A reconciliation is provided below for each non-GAAP financial measure to the most directly comparable financial measure stated in accordance with GAAP. Investors are encouraged to review the related GAAP financial measures and the reconciliation of these non-GAAP financial measures to their most directly comparable GAAP financial measures, and not to rely on any single financial measure to evaluate our business. In evaluating these non-GAAP financial measures, you should be aware that in the future we expect to incur expenses similar to the adjustments in this presentation. Our presentation of non-GAAP financial measures should not be construed as an inference that our future results will be unaffected by these expenses or any unusual or nonrecurring items.

Adjusted Gross Profit and Adjusted Gross Margin

Adjusted Gross Profit is a non-GAAP financial measure that we define as revenue less cost of revenue, excluding depreciation and amortization, and excluding stock-based compensation and severance costs. We define Adjusted Gross Margin as our Adjusted Gross Profit divided by our revenue. We believe Adjusted Gross Profit and Adjusted Gross Margin are useful to investors, as they eliminate the impact of certain noncash expenses and allow a direct comparison of these measures between periods without the impact of noncash expenses and certain other nonrecurring operating expenses.

Adjusted EBITDA

Adjusted EBITDA is a non-GAAP financial measure that we define as net income (loss) adjusted to exclude interest expense (income), net, income tax expense (benefit), depreciation and amortization, stock-based compensation, acquisition and integration-related costs, goodwill impairment, change in fair value of contingent consideration, severance costs, and other expense (income). Severance costs include severance payments related to the realignment of our resources. Other expense (income) includes foreign exchange gain or loss. We believe Adjusted EBITDA provides investors with useful information on period-to-period performance as evaluated by management and comparison with our past financial performance. We believe Adjusted EBITDA is useful in evaluating our operating performance compared to that of other companies in our industry, as this measure generally eliminates the effects of certain items that may vary from company to company for reasons unrelated to overall operating performance.

Adjusted Gross Profit, Adjusted Gross Margin and Adjusted EBITDA have certain limitations, including that they exclude the impact of certain non-cash charges, such as depreciation and amortization, whereas underlying assets may need to be replaced and result in cash capital expenditures, and stock-based compensation expense, which is a recurring charge.

The following table presents, for the periods indicated, a reconciliation of our revenue to Adjusted Gross Profit:

  For the three months ended
  May 31, 
  2023    2022
  (in thousands, except percentages)
Revenue $93,226  $85,528 
Cost of revenue, excluding depreciation and amortization  (54,203)  (47,615)
Gross profit, excluding depreciation and amortization  39,023   37,913 
Stock‑based compensation, cost of revenue  911   1,128 
Severance costs, cost of revenue  634    
Adjusted Gross Profit $40,568  $39,041 
Gross margin, excluding depreciation and amortization  41.9  44.3
Adjusted Gross Margin  43.5  45.6

The following table presents, for the periods indicated, a reconciliation of our Adjusted EBITDA to our net loss:

  For the three months ended
  May 31, 
  2023    2022
  (in thousands)
Net loss $(38,409) $(342,822)
Adjusted for:        
Interest expense (income), net  (921)  634 
Income tax (benefit) expense  91   (3,899)
Depreciation and amortization  11,640   11,576 
Stock‑based compensation  14,278   19,389 
Acquisition and integration‑related costs(1)  27    
Goodwill impairment     299,705 
Severance costs(2)  1,102    
Other expense (income)  (390)  50 
Adjusted EBITDA $(12,582) $(15,367)

(1) For the three months ended May 31, 2023, acquisition and integration-related costs represent expenses associated with litigation inherited through the PlushCare acquisition. Refer to Note 10 in our condensed consolidated financial statements for further details.
(2) Severance costs represent expenses associated with workforce realignment actions taken by management.

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