Accolade Announces Results for Fiscal Second Quarter 2024

SEATTLE, Oct. 04, 2023 (GLOBE NEWSWIRE) -- Accolade, Inc. (NASDAQ: ACCD) today announced financial results for the fiscal second quarter ended August 31, 2023.

“We are halfway through the 2024 fiscal year and the demand environment for our solutions remains strong. Accolade continues to lay the foundation to build a lasting, scalable business that will improve people’s lives and fundamentally change the way healthcare is experienced in this country. Accolade's unique combination of advocacy and care solutions is changing the way employers deliver healthcare to their employees and their families, and the success of this strategy is evident in our growing customer base which now totals more than 1,000 customers. By providing the benefits advocacy and navigation services that members need to fully leverage their healthcare options, as well as operating a large and growing care delivery organization, we are closing the critical gaps in the care experience that impact health outcomes, costs of care, and the overall healthcare experience,” said Rajeev Singh, Accolade Chief Executive Officer.

Financial Highlights for Fiscal Second Quarter ended August 31, 2023

  Three Months Ended August 31, % 
  2023  2022  Change(2) 
  (in millions, except percentages)   
GAAP Financial Data:         
Revenue $96.9  $87.6  11%
Net loss $(32.8) $(46.5) 29%
Non-GAAP Financial Data(1):         
Adjusted EBITDA $(8.8) $(13.7) 36%
Adjusted Gross Profit $42.8  $39.2  9%
Adjusted Gross Margin  44.2%  44.7%   

(1) A reconciliation of GAAP to non-GAAP results has been provided in this press release in the accompanying Financial Tables. An explanation of these measures is also included below under the heading "Non-GAAP Financial Measures."

(2) Percentages are calculated from accompanying Financial Tables and may differ from percentage change of numbers in Financial Highlights table due to rounding.

Steve Barnes, Accolade Chief Financial Officer, commented, “Accolade continues to execute against our long term financial goals, exceeding both our top and bottom line guidance in the second fiscal quarter. We expect our cost reduction measures from earlier this year will be fully realized in the second half of the year, providing visibility and confidence in our path to achieving profitability.”

Financial Outlook

Accolade provides forward-looking guidance on revenue and Adjusted EBITDA, a non-GAAP financial measure.

For the fiscal third quarter ending November 30, 2023, we expect:

  • Revenue between $95 million and $97 million
  • Adjusted EBITDA between $(5) million and $(8) million

For the fiscal year ending February 29, 2024, we reiterate our prior guidance of:

  • Revenue between $410 million and $414 million
  • Adjusted EBITDA between $(6) million and $(12) million

Accolade has not reconciled guidance for Adjusted EBITDA to net loss, the most directly comparable GAAP measure, and has not provided forward-looking guidance for net loss, because there are items that may impact net loss, including stock-based compensation, that are not within the company’s control or cannot be reasonably predicted.

Quarterly Conference Call Details 

The company will host a conference call today, October 4, 2023 at 4:30 p.m. E.T. to discuss its financial results.  

To Listen via Telephone: Pre-registration is required by the conference call operator. Please pre-register by clicking here ( Upon registering, you will be emailed a dial-in number, direct passcode and unique PIN. 
To Listen via Internet: The conference call can be accessed via a live audio webcast that will be available online at
Replay: A replay of the call will be available via webcast for on-demand listening shortly after the completion of the call, at

Forward-Looking Statements 

This release contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended, and the Private Securities Litigation Reform Act of 1995, as amended. These forward-looking statements include statements regarding our future growth and our financial outlook. Forward-looking statements are subject to risks and uncertainties and are based on potentially inaccurate assumptions that could cause actual results to differ materially from those expected or implied by the forward-looking statements. Actual results may differ materially from the results predicted, and reported results should not be considered as an indication of future performance. In some cases, you can identify forward-looking statements because they contain words such as “anticipate,” “believe,” “continue,” “could,” “estimate,” “expect,” “intend,” “may,” “maintain,” “might,” “likely,” “plan,” “potential,” “predict,” “project,” “seek,” “should,” “target,” “will,” “would,” or similar expressions and the negatives of those terms.

Important risks and uncertainties that could cause our actual results and financial condition to differ materially from those indicated in the forward-looking statements include, among others, the risks described under the heading “Risk Factors” in Accolade’s most recently filed Annual Report on Form 10-K and subsequent filings, which should be read in conjunction with any forward-looking statements. All forward-looking statements in this press release are based on information available to Accolade as of the date hereof, and it does not assume any obligation to update the forward-looking statements provided to reflect events that occur or circumstances that exist after the date on which they were made, except as required by law.

About Accolade, Inc. 

Accolade (Nasdaq: ACCD) is a Personalized Healthcare company that provides millions of people and their families with exceptional healthcare experiences so they can live their healthiest lives. Accolade’s employer, health plan, and consumer solutions combine virtual primary care and mental health, expert medical opinion, and best-in-class care navigation. These offerings are built on a platform that is engineered to care through predictive engagement of population health needs, proactive care that improves outcomes and cost savings, and by addressing barriers to access and continuity of care. Accolade consistently receives consumer satisfaction ratings of over 90%. For more information, visit Follow us on LinkedInTwitter, Instagram and Facebook.

Investor Contact:

Todd Friedman, Investor Relations,

Media Contact:

Public Relations,

Source: Accolade

Financial Tables

Accolade, Inc. and Subsidiaries
Condensed Consolidated Balance Sheets (unaudited)
(In thousands, except share and per share data)
  August 31, February 28,
Current assets:      
Cash and cash equivalents $292,187  $321,083 
Accounts receivable, net  22,114   23,435 
Unbilled revenue  3,200   3,260 
Current portion of deferred contract acquisition costs  4,474   4,022 
Prepaid and other current assets  14,286   14,149 
Total current assets  336,261   365,949 
Property and equipment, net  17,823   14,763 
Operating lease right-of-use assets  26,617   29,525 
Goodwill  278,191   278,191 
Intangible assets, net  183,689   203,202 
Deferred contract acquisition costs  9,077   9,815 
Other assets  2,662   1,624 
Total assets $854,320  $903,069 
Liabilities and stockholders’ equity      
Current liabilities:      
Accounts payable $7,098  $10,155 
Accrued expenses and other current liabilities  12,575   11,744 
Accrued compensation  25,325   39,346 
Due to customers  10,128   15,694 
Current portion of deferred revenue  47,522   35,191 
Current portion of operating lease liabilities  6,355   7,284 
Total current liabilities  109,003   119,414 
Loans payable, net of unamortized issuance costs  283,162   282,323 
Operating lease liabilities  24,249   27,189 
Other noncurrent liabilities  165   203 
Deferred revenue  97   154 
Total liabilities  416,676   429,283 
Commitments and Contingencies      
Stockholders’ equity      
Common stock par value $0.0001; 500,000,000 shares authorized; 76,081,370 and 73,089,075 shares issued and outstanding at August 31, 2023 and February 28, 2023, respectively  8   7 
Additional paid-in capital  1,463,164   1,428,073 
Accumulated deficit  (1,025,528)  (954,294)
Total stockholders’ equity  437,644   473,786 
Total liabilities and stockholders’ equity $854,320  $903,069 

Accolade, Inc. and Subsidiaries
Condensed Consolidated Statements of Operations (unaudited)
(In thousands, except share and per share data)
  Three months ended August 31, Six months ended August 31,
  2023  2022  2023  2022 
Revenue $96,864  $87,643  $190,090  $173,171 
Cost of revenue, excluding depreciation and amortization  55,317   49,830   109,520   97,445 
Operating expenses:            
Product and technology  25,602   26,194   51,501   53,011 
Sales and marketing  24,076   24,936   49,109   50,550 
General and administrative  16,259   21,020   32,339   41,258 
Depreciation and amortization  10,818   11,571   22,458   23,147 
Goodwill impairment           299,705 
Total operating expenses  76,755   83,721   155,407   467,671 
Loss from operations  (35,208)  (45,908)  (74,837)  (391,945)
Interest income (expense), net  1,714   (236)  2,635   (870)
Other income (expense)  753   (130)  1,143   (180)
Loss before income taxes  (32,741)  (46,274)  (71,059)  (392,995)
Income tax benefit (expense)  (84)  (249)  (175)  3,650 
Net loss $(32,825) $(46,523) $(71,234) $(389,345)
Net loss per share, basic and diluted $(0.43) $(0.66) $(0.96) $(5.54)
Weighted-average common shares outstanding, basic and diluted  75,487,717   70,475,778   74,334,111   70,251,890 

The following table summarizes the amount of stock-based compensation included in the condensed consolidated statements of operations:

  Three months ended August 31, Six months ended August 31,
  2023 2022 2023 2022
Cost of revenue, excluding depreciation and amortization $1,202  $1,270  $2,113  $2,398 
Product and technology  7,643   5,625   14,609   13,115 
Sales and marketing  3,876   4,270   7,702   8,259 
General and administrative  3,005   6,349   5,580   13,131 
Total stock-based compensation $15,726  $17,514  $30,004  $36,903 

Accolade, Inc. and Subsidiaries
Condensed Consolidated Statements of Cash Flows (unaudited)
(In thousands)
  Six months ended August 31,
  2023  2022 
Cash flows from operating activities:      
Net loss $(71,234) $(389,345)
Adjustments to reconcile net loss to net cash used in      
Operating activities:      
Goodwill impairment     299,705 
Depreciation and amortization expense  22,458   23,147 
Amortization of deferred contract acquisition costs  2,368   1,713 
Deferred income taxes     (3,859)
Noncash interest expense  839   838 
Stock-based compensation expense  30,004   36,903 
Changes in operating assets and liabilities, net of effect of acquisitions:      
Accounts receivable and unbilled revenue  1,381   193 
Accounts payable and accrued expenses  (1,565)  3,623 
Deferred contract acquisition costs  (2,082)  (3,730)
Deferred revenue and due to customers  6,707   6,403 
Accrued compensation  (14,020)  (8,249)
Other liabilities  (1,000)  (474)
Other assets  (1,181)  (322)
Net cash used in operating activities  (27,325)  (33,454)
Cash flows from investing activities:      
Capitalized software development costs  (4,698)  (1,499)
Purchases of property and equipment  (1,965)  (1,405)
Net cash used in investing activities  (6,663)  (2,904)
Cash flows from financing activities:      
Proceeds from stock option exercises  3,100   1,178 
Proceeds from employee stock purchase plan  1,992   1,788 
Payment of contingent consideration for acquisition     (1,828)
Net cash provided by financing activities  5,092   1,138 
Net decrease in cash and cash equivalents  (28,896)  (35,220)
Cash and cash equivalents, beginning of period  321,083   365,853 
Cash and cash equivalents, end of period $292,187  $330,633 
Supplemental cash flow information:      
Interest paid $820  $820 
Fixed assets and capitalized software included in accounts payable $99  $429 
Other receivable related to stock option exercises $4  $4 
Income taxes paid $303  $22 

Non-GAAP Financial Measures

In addition to our financial results determined in accordance with GAAP, we use the following non-GAAP financial measures to help us evaluate trends, establish budgets, measure the effectiveness and efficiency of our operations, and determine employee incentives. We believe that non-GAAP financial information, when taken collectively, may be helpful to investors because it provides consistency and comparability with past financial performance. However, non-GAAP financial information is presented for supplemental informational purposes only, has limitations as an analytical tool and should not be considered in isolation or as a substitute for financial information presented in accordance with GAAP. In addition, other companies, including companies in our industry, may calculate similarly-titled non-GAAP measures differently or may use other measures to evaluate their performance. A reconciliation is provided below for each non-GAAP financial measure to the most directly comparable financial measure stated in accordance with GAAP. Investors are encouraged to review the related GAAP financial measures and the reconciliation of these non-GAAP financial measures to their most directly comparable GAAP financial measures, and not to rely on any single financial measure to evaluate our business. In evaluating these non-GAAP financial measures, you should be aware that in the future we expect to incur expenses similar to the adjustments in this presentation. Our presentation of non-GAAP financial measures should not be construed as an inference that our future results will be unaffected by these expenses or any unusual or nonrecurring items.

Adjusted Gross Profit and Adjusted Gross Margin

Adjusted Gross Profit is a non-GAAP financial measure that we define as revenue less cost of revenue, excluding depreciation and amortization, and excluding stock-based compensation and severance costs. We define Adjusted Gross Margin as our Adjusted Gross Profit divided by our revenue. We believe Adjusted Gross Profit and Adjusted Gross Margin are useful to investors, as they eliminate the impact of certain noncash expenses and allow a direct comparison of these measures between periods without the impact of noncash expenses and certain other nonrecurring operating expenses.

Adjusted EBITDA

Adjusted EBITDA is a non-GAAP financial measure that we define as net income (loss) adjusted to exclude interest expense (income), net, income tax expense (benefit), depreciation and amortization, stock-based compensation, acquisition and integration-related costs, goodwill impairment, change in fair value of contingent consideration, severance costs, and other expense (income). Severance costs include severance payments related to the realignment of our resources. Other expense (income) includes foreign exchange gain or loss. We believe Adjusted EBITDA provides investors with useful information on period-to-period performance as evaluated by management and comparison with our past financial performance. We believe Adjusted EBITDA is useful in evaluating our operating performance compared to that of other companies in our industry, as this measure generally eliminates the effects of certain items that may vary from company to company for reasons unrelated to overall operating performance.

Adjusted Gross Profit, Adjusted Gross Margin and Adjusted EBITDA have certain limitations, including that they exclude the impact of certain non-cash charges, such as depreciation and amortization, whereas underlying assets may need to be replaced and result in cash capital expenditures, and stock-based compensation expense, which is a recurring charge.

The following table presents, for the periods indicated, a reconciliation of our revenue to Adjusted Gross Profit:

  For the three months ended For the six months ended
  August 31, August 31,
  2023  2022  2023  2022 
  (in thousands,except percentages) (in thousands,except percentages)
Revenue $96,864  $87,643  $190,090  $173,171 
Cost of revenue, excluding depreciation and amortization  (55,317)  (49,830)  (109,520)  (97,445)
Gross profit, excluding depreciation and amortization  41,547   37,813   80,570   75,726 
Stock‑based compensation, cost of revenue  1,202   1,270   2,113   2,398 
Severance costs, cost of revenue  92   114   726   114 
Adjusted Gross Profit $42,841  $39,197  $83,409  $78,238 
Gross margin, excluding depreciation and amortization  42.9%  43.1%  42.4%  43.7%
Adjusted Gross Margin  44.2%  44.7%  43.9%  45.2%

The following table presents, for the periods indicated, a reconciliation of our Adjusted EBITDA to our net loss:

  For the three months ended For the six months ended
  August 31, August 31,
  2023  2022  2023  2022 
  (in thousands) (in thousands)
Net loss $(32,825) $(46,523) $(71,234) $(389,345)
Adjusted for:            
Interest expense (income), net  (1,714)  236   (2,635)  870 
Income tax (benefit) expense  84   249   175   (3,650)
Depreciation and amortization  10,818   11,571   22,458   23,147 
Stock‑based compensation  15,726   17,514   30,004   36,903 
Acquisition and integration‑related costs(1)  (48)     (21)   
Goodwill impairment           299,705 
Severance costs(2)  (52)  3,075   1,050   3,075 
Other expense (income)  (753)  130   (1,143)  180 
Adjusted EBITDA $(8,764) $(13,748) $(21,346) $(29,115)

(1) For the three and six months ended August 31, 2023, acquisition and integration-related costs represent expenses associated with litigation inherited through the PlushCare acquisition. Refer to Note 10 in our condensed consolidated financial statements for further details.
(2) Severance costs represent expenses associated with workforce realignment actions taken by management.

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