Personal care and home fragrance retailer Bath & Body Works (NYSE: BBWI) missed Wall Street’s revenue expectations in Q3 CY2025, with sales flat year on year at $1.59 billion. Its GAAP profit of $0.37 per share was 5.1% below analysts’ consensus estimates.

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StockStory’s Take

Bath & Body Works faced a challenging Q3 as it missed Wall Street’s revenue and profit expectations, with management openly acknowledging that recent strategies failed to drive durable growth. CEO Daniel Heaf described the results as “not living up to the expectations we all have for this brand,” attributing underperformance to an overemphasis on adjacent categories and increased reliance on promotions that diluted brand equity. The company saw declines across all core categories, and management admitted that efforts to attract new consumers have not delivered the desired growth. Heaf emphasized, “We have not attracted a younger consumer,” and said the business has become “slow and inefficient,” requiring a comprehensive strategic reset.

Looking ahead, Bath & Body Works is pivoting to focus investment in its core categories—body care, home fragrance, and soaps—while simplifying assortments and exiting low-performing segments like hair and men’s grooming. Management expects that new product launches, digital enhancements, and the launch on Amazon will begin to show results by late 2026, though growth is not anticipated for the full year. CFO Eva Boratto cautioned, “We don’t expect it to impact the business in any meaningful way until the second half of the year,” and noted that cost savings initiatives will be reinvested to support product and brand innovation.

Key Insights from Management’s Remarks

Management attributed the quarter’s performance to a combination of weak demand in core categories, elevated promotional activity, and delayed benefits from ongoing transformation efforts.

• Core categories underperformed: Revenue in body care, home fragrance, and soaps declined low single digits, reflecting weak consumer demand and underinvestment in these segments. Management admitted the shift toward adjacent categories diluted focus on the core business.
• Promotional activity increased: The company relied on deeper and more frequent promotions to clear seasonal inventory, which pressured merchandise margins and eroded brand equity. CFO Eva Boratto highlighted that promotions delivered “diminishing returns.”
• Digital progress underway: Updates to the app and website led to modest gains in digital traffic and dwell time, but overall digital sales remain below industry averages. Management sees significant opportunity, as Bath & Body Works’ e-commerce penetration in soaps and sanitizers is less than half the market rate.
• International stabilized, but small: International sales rose 6% as business recovered from geopolitical disruptions. However, this segment remains a small portion of total revenue, with management reiterating plans for gradual international store expansion.
• Leadership and organizational changes: Several key hires were made, including a new Chief Commercial Officer and product advisor, aimed at accelerating execution of the transformation plan. Management views new talent as critical to improving speed and efficiency across the organization.

Drivers of Future Performance

Management expects 2026 to be a year of investment and transition, with product innovation, digital expansion, and cost optimization as main themes.

• Core product revitalization: New launches and packaging updates in body care and home fragrance are expected to address changing consumer preferences, with an emphasis on ingredient-led and modern designs to attract younger shoppers.
• Digital and omnichannel expansion: The company is enhancing its app and website, introducing a lower free shipping threshold, and launching on Amazon to capture new customers. Management believes these digital initiatives can boost e-commerce penetration and drive incremental sales.
• Cost savings and reinvestment: A $250 million cost savings program over two years will be used to fund investments in product development and brand marketing, though management cautions that margin pressure will persist until top-line growth returns.

Catalysts in Upcoming Quarters

In the coming quarters, our team will closely monitor (1) the pace and effectiveness of new product launches in core categories, (2) progress in digital channel penetration, including the Amazon rollout, and (3) the realization of planned cost savings and reinvestment in brand initiatives. Execution on these fronts will be key to Bath & Body Works’ turnaround.

Bath and Body Works currently trades at $15.81, down from $21.04 just before the earnings. Is the company at an inflection point that warrants a buy or sell? The answer lies in our full research report (it’s free for active Edge members).

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