Prior to the roll out of generative artificial intelligence (AI) tools such as ChatGPT, governments were focused on suing chatbots to automate their advice and services. In the beginning, chatbots had limited conversational abilities and were simpler. However, the emergence of generative artificial intelligence has seen governments offer more efficient public service with people-like advisors who can work 24/7 answering queries on taxes, benefits and other areas where the public and the government interact.
In theory, properly trained gen-AI may be able to hack all sorts of queries on government services. In practice, however, this may not be…
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