Experienced SaaS and customer success leader joins Pearl to drive AI adoption and impact for dental teams

Pearl, the global leader in dental AI solutions, today announced the appointment of Eugene Katz as Senior Vice President of Customer Success. In this newly created role, Katz will lead Pearl’s customer success organization, building on the company’s established provider-first approach to deepen adoption and ensure dental teams continue to realize meaningful value from Pearl’s AI in everyday practice.

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Pearl Names Eugene Katz Senior Vice President of Customer Success to Advance Provider-First Dental AI

Katz brings more than a decade of experience leading customer success in software businesses, including roles at Atlassian, Okta, and Adobe. He is recognized for building organizations that prioritize trust, retention, and outcomes by aligning frontier technology with the real needs of human users. Katz’s background uniquely positions him to further strengthen Pearl’s role as dentistry’s most trusted and reliable AI partner for patient care delivery.

“Eugene understands that customer success in dental software starts with putting providers first,” said Ophir Tanz, founder and CEO of Pearl. “Pearl has always been built for dentists and their teams, with trusted AI designed to fit naturally into clinical workflows and strengthen how care is delivered. As we scale, Eugene will help ensure this approach continues to define both our platform and our company.”

“What drew me to Pearl is the company’s clear respect for the people it builds technology for,” said Katz. “Pearl builds AI tools that are trusted, intuitive, and integral to care delivery in the real world. My focus is on helping our customers feel confident, supported, and successful as AI becomes a natural part of everyday dentistry.”

Katz will spearhead Pearl’s customer success strategy with a focus on delivering exceptional, provider-centered experiences for dental providers and their teams. Pearl’s approach to customer success reflects its broader philosophy: that AI in healthcare must be built around trust, usability, and respect for clinicians.

Since its founding in 2019, Pearl has established itself as a pioneer in dental AI, introducing the first FDA-cleared AI capable of reading and identifying disease in dental X-rays. Beyond image analysis, Pearl’s AI helps practices better understand how care is delivered, turning radiographic and clinical data into insights that support more consistent standards of care, clearer patient communication, and more informed clinical decisions. With regulatory approval in over 120 countries, Pearl supports dental teams worldwide in delivering high-quality, trusted care.

For more information about Pearl and its innovative dental AI solutions, or to request a demo, please visit hellopearl.com/demo.

About Pearl

Pearl is an AI-driven company committed to enhancing patient care in dentistry. Founded in 2019 by a team with decades of experience developing successful, enterprise-grade computer vision solutions, Pearl introduced the first-ever FDA-cleared AI capable of reading and instantly identifying diseases in dental x-rays. With regulatory clearance in 120 countries, Pearl's AI assists dentists in making precise clinical decisions and effectively communicating with patients, thereby transforming the dental care experience worldwide. As dentistry’s global AI leader, Pearl is committed to the ongoing innovation of robust, accessible AI tools that improve patient health outcomes and build greater trust in dental medicine. To request a demo, please visit hellopearl.com/getdemo.

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Katz will lead Pearl’s customer success organization, building on the company’s established provider-first approach to deepen adoption and ensure dental teams continue to realize meaningful value from Pearl’s AI in everyday practice.