Quantum’s Integrated Platform Delivers Security and Protection Intelligence, All in One Place

International SOS, the global leader in medical and security services, today announced the launch of its Critical Event Management (CEM) functions within its state-of-the-art Quantum platform, bringing about a singular system that centralizes Travel Risk Management (TRM) and CEM, empowering organizations to protect their employees with unparalleled speed and precision. This new technology alongside the company’s on-the-ground global response network delivers a truly comprehensive, resilient and highly responsive support capability to all employees during a critical event.

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International SOS Quantum

As global threats continue to evolve at speed, organizations require sophisticated crisis management tools to maintain workforce readiness and agility in the face of rapidly emerging challenges. Quantum, jointly powered by Ontic, provides an all-in-one experience that integrates real-time risk insight and intelligence, mass communications, and access to a global team of medical and security experts, helping organizations protect their workforce in today’s complex world. Quantum’s new Breaking Layer alerts, enabled through a partnership with leading threat intelligence company Factal, delivers rapid, geo-located, verified notifications so that organizations are able to respond immediately to events and escalations. The new service is published alongside International SOS’ proprietary Medical & Security Alerts and real-time actionable advice and is complemented by a robust crisis communication tool to ensure rapid outreach and assistance to affected people and assets.

“By integrating data, insights and response capabilities in one easy-to-use unified system, we are empowering companies to navigate uncertainty with clarity and confidence, wherever and whenever crises arise,” said Giles Hill, Head of Global Security Services at International SOS. “Quantum’s new CEM capabilities and singular platform set a new standard for how organizations safeguard their people and assets across the globe.”

Beyond intelligence, Quantum’s intuitive interface enhances productivity by optimizing daily operations, to ensure teams can respond with speed and decisive action during times when every second counts. The platform’s modular design supports a full spectrum of workforce risk management needs, from traveler monitoring and assistance to comprehensive crisis management, offering organizations flexibility and scalability tailored to their unique operational challenges.

Key Advantages of Quantum's Critical Event Management Include:

• Unified Platform: allows the management of all incidents and crises in a single interface, consolidating resources and simplifying operations across medical and security.
• Real-Time Risk Intelligence and Verified Insights: ensures organizations stay ahead of the curve with cutting-edge threat detection that filters out noise to focus solely on relevant events, enabling targeted workflows, alerts, and communications.
• Rapid Emergency Mass Notification: to reach employees instantly through mass communication tools via SMS, email, text-to-speech, and more to provide swift and effective notifications and updates.
• Enhanced Productivity: brings to life a modern interface that is fully customizable to the organization to boost efficiency and accelerate workflows, based on unique preferences.
• Comprehensive Modular Solutions: offers proactive traveler monitoring and assistance as well as tailored modules to meet evolving company needs and ensuring the workforce is safe and protected.

International SOS continues to lead the industry in pioneering risk management solutions that prioritize safety, resilience, and operational excellence. Quantum’s CEM features and integrated platform stand as the latest evolution in their commitment to protecting today’s interconnected workforce.

International SOS will showcase an exclusive first look at the platform at Global Security Exchange (GSX) 2025 (September 29 – October 1) through live in-booth demos (International SOS Booth #2938) and expert speaker sessions, offering attendees the opportunity to experience firsthand how this cutting-edge platform is reshaping the future of Duty of Care.

About the International SOS Group of Companies; 40 years of saving lives

The International SOS Group of Companies is in the business of protecting and saving lives. Wherever you are, we deliver customized security risk management, health and wellbeing solutions to fuel your growth and productivity. In the event of a security incident, epidemic, extreme weather or any other business-disrupting event, we provide an immediate response, giving you and your workforce peace of mind. We uniquely combine industry-leading technology with expertise in security, medical and logistics to deliver prevention programs that offer real-time, actionable insights and on-the-ground support.

Founded in 1985, the International SOS Group has been saving lives for 40 years. Headquartered in London & Singapore, we are trusted by over 9,000 organizations. This includes the majority of the Fortune Global 500, as well as mid-size enterprises, governments, educational institutions, and NGOs. Nearly 13,000 global experts stand with you to provide support & assistance from over 1,200 locations in 90 countries, over 110 languages, 24/7, 365 days a year.

We help protect your people and your organization, as well as support your compliance reporting needs. By partnering with us, your organization can fulfil its Duty of Care responsibilities and fortify its business continuity.

To strengthen your resilience, we are at your fingertips; internationalsos.com.

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