Request Manager addresses an urgent need for suppliers to modernize legacy processes that are costly to manage and put supply chains at significant risk

Assent Inc. (Assent), the global leader in supply chain sustainability management, announces Request Manager, the industry’s first AI-native solution that addresses the critical pain point of how suppliers efficiently manage and respond to customer compliance and sustainability requests. Built on the market-leading Assent Sustainability Platform, Request Manager empowers suppliers to deliver accurate, high-quality regulatory data, declarations, and supporting documentation with greater speed and efficiency through a single, streamlined workflow to reduce management effort, lower compliance costs, and mitigate supply chain risk. The solution will launch for new Assent customers in January 2026.

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Request Manager enables suppliers to manage all customer requests in one centralized location through AI-powered parsing, matching and re-use of verified data, as well as a proactive declaration sharing function that allows suppliers to anticipate customer requests.

“Request Manager represents a breakthrough in how suppliers and distributors can stay ahead of escalating compliance expectations. It transforms a historically fragmented process by harnessing the data already embedded in the Assent Sustainability Platform to deliver speed, time savings, and scale,” said Michael Southworth, CEO of Assent. “As we extend our offering to the broader supply chain, this marks a pivotal moment for Assent — a new standard for supplier engagement that enables proactive compliance and helps create a more connected and resilient network where organizations can respond with confidence to reduce risk.”

Regulatory frameworks are in constant flux and are becoming increasingly complex. At the same time, manufacturers and distributors face an unsustainable volume of customer requests. Additionally, supplier contracts now include greater obligations that can disqualify those who fall short. Request Manager is Assent’s answer to this industry-wide breaking point: a secure, centralized hub that unifies all compliance and sustainability requests into one streamlined workflow.

Assent research shows that 80% of businesses still rely on email and fragmented spreadsheets to manage the growing volume of compliance requests. The data also revealed manufacturers receive an average of 350 requests per year, while distributors often face thousands, each of which may contain hundreds of part-and-regulation line items that must be interpreted and completed. With each request taking roughly three hours to complete, many manufacturers spend more than 1,000 hours a year on manual compliance and sustainability request management processes.

Elisa Morelo, Senior Analyst at Verdantix, highlighted the need for a solution dedicated to suppliers, “The surge in the volume and complexity of compliance requests is putting intense pressure on suppliers to deliver high-quality data in a timely manner. We believe AI can play an extremely important role in this category in terms of helping suppliers manage the scale of requests and reducing supplier fatigue, as well as streamlining manual processes and improving data quality.”

With Request Manager, suppliers will be able to:

• Protect revenue by meeting customers’ increasing expectations for rapid, accurate compliance data to maintain approved-supplier status.
• Strengthen customer satisfaction by improving trust, responsiveness, and overall performance scores.
• Unlock new revenue opportunities by supporting RFPs and customer bids that require fast, dependable access to compliance information.
• Eliminate manual duplication by unifying all compliance and sustainability requests, and data reuse in one place.
• Ensure higher accuracy and response consistency through AI-driven parsing, matching and streamlined workflows.
• Improve reliability and on-time delivery by accelerating response times from weeks to minutes.

“My team depends on me to never miss a deadline or customer request, but with our previous process, the volume of requests we received each day was overwhelming,” said Jessica Adams, Quality Technician at Durex Industries. “Quick and accurate responses are essential to maintaining our commercial relationships. Since implementing Assent’s Request Manager solution, all the information my team and I need is in one place. I can respond faster and with greater confidence, and I’m able to focus on other critical parts of my job.”

Learn more about Request Manager here.

Organizations interested in early access to Request Manager can register here.

About Assent

Assent provides the leading supply chain sustainability management solution and is on a mission to become the global platform of record for supply chain sustainability and compliance for manufacturers. Founded in 2010, Assent is the only company that unifies platform, people, and supplier intelligence to future-proof supply chains amid global disruption. Powered by AI, we enable faster, smarter compliance — from risk analysis to automated document review — while delivering unmatched speed, cost efficiency, and confidence. With a proprietary supplier engagement engine and deep regulatory expertise built into our platform and services, Assent helps customers navigate complexity, reduce risk, and accelerate growth.

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