ISG Announces 2024 Digital Innovation Award Winners

Program recognizes software providers that have introduced noteworthy innovations in technology that further business and IT

Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm, today announced the winners of the 2024 Digital Innovation Awards, which showcase trailblazing software providers that contribute advancements in technology, drive change and increase value for enterprises worldwide.

The 17th annual awards program, originated by Ventana Research, now part of ISG, recognizes noteworthy software innovations across 10 categories that align with the expertise areas of ISG Software Research. In addition to naming a winner in each category, ISG Software Research names an overall winner that best exemplifies innovation across all categories.

As part of ISG’s scoring process and methodology, ISG Software Research analysts evaluate submissions not only for their innovative technology approach but also for their application to people, processes, information and technology. The analysts also consider the best practices supported, the level of team involvement, and overall business impact and value.

All software providers were invited to nominate their innovations for consideration. Award winners were chosen based on the strength of their technology and how effectively their solution helps organizations innovate or improve the productivity and outcomes of their business or IT processes.

The 2024 Digital Innovation Award winners are:

Overall: This award, the most prestigious offered, is given to the provider that best exemplifies overall innovation and change.

• Salary.com for SalaryIQ

Analytics and Data: This award is for the software provider that best exemplifies innovation in any use or application of analytics or data across the business and/or IT.

• Salesforce for Tableau Pulse

Artificial Intelligence: This award is for the software provider that best exemplifies innovation in any use or application of AI across the business and/or IT.

• IBM for IBM watsonx.governance

Customer Experience: This award is for the software provider that best exemplifies innovation in applications and technologies that support engagement with customers for any purpose.

• Verint for Verint Da Vinci AI-Powered Bots and TimeFlex bot

Digital Business: This award is for the software provider that best exemplifies innovation in applications and technologies that support digital business needs in the following areas: Digital Applications, Digital Communications, Digital Intelligence, Digital Operations, Experience Management, Generative AI, Performance Management, Sustainability & ESG, and Work Management.

• Salsify for Salsify Grocery Accelerator

Digital Technology: This award is for the software provider that best exemplifies innovation in the technologies that support any or all the following areas: Business Continuity, Cloud Computing, DevOps and Platforms, Digital Security, Intelligent Automation, IoT and Edge Computing, ITOps, IT Service Management, Observability.

• Oracle for Oracle Cloud Infrastructure (OCI)

Human Capital Management: This award is for the software provider that best exemplifies innovation in the applications and technologies that support human capital management.

• Udemy for Udemy Business

Marketing: This award is for the software provider that best exemplifies innovation in the applications and technologies that support marketing.

• Salesforce for Salesforce Marketing Cloud

Office of Finance: This award is for the software provider that best exemplifies innovation in the applications and technologies that support the work of the CFO and the broader enterprise finance function.

• Prophix for Prophix One

Office of Revenue: This award is for the software provider that best exemplifies innovation in the application or technologies that support sales and related functions that drive revenue growth.

• Ayara for Ayara

Operations and Supply Chain: This award is for the software provider that best exemplifies innovation in the technologies that support operations or service/supply chains.

• IFS for IFS Cloud and IFS.ai

“Innovation is a buzzword many throw around, but true and lasting innovation, the kind that radically transforms a business and opens new windows to growth, is difficult to achieve,” said Mark Smith, Partner of Software Research at ISG. “The software providers we are recognizing today are in the vanguard of innovative change, helping enterprises realize untapped potential through the use of technology. We congratulate them for advancing the art – and science – of what is possible.”

Full details on the Digital Innovation Awards program are available on the award website.

About ISG Software Research

ISG Software Research, previously Ventana Research, provides authoritative market research and coverage of the business and IT software industry. It distributes research and insights daily through its user community, and provides a portfolio of consulting, advisory, research and education services for enterprises, software and service providers, and investment firms. Its on-demand service provides structured education and advisory support through subject-matter experts. ISG Buyers Guides support the RFI/RFP process and help enterprises evaluate and select software providers through tailored assessment services and the ISG Software Research Value Index methodology. Visit www.ventanaresearch.com for more information and to sign up for free community membership.

About ISG

ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 900 clients, including more than 75 of the world’s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including AI and automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs 1,600 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data. For more information, visit www.isg-one.com.

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