Actifai, a leading provider of AI-powered sales solutions for broadband service providers, announced today that 360 Broadband has chosen the Actifai Engage and Actifai Digital products to enhance inbound and online sales. This partnership supports 360 Broadband’s mission to expand access to high-quality broadband and advanced services across underserved communities in Oklahoma, Texas, and Arkansas.
Formed through the 2023 merger of 360 Communications and 903 Broadband, 360 Broadband serves nearly 16,000 subscribers across 30 counties and is rapidly expanding toward its goal of connecting 50,000 homes and businesses. With a strong focus on fiber growth, the company is committed to bridging the digital divide in rural communities.
Actifai Engage provides customer service representatives (CSRs) with a guided call flow, a streamlined point-of-sale system, and real-time, data-driven recommendations to personalize inbound phone sales. Actifai Digital enhances online self-service sales with a modern website sign-up flow and AI-powered buying recommendations—helping ISPs drive high-speed sales and boost adoption of add-on services like managed WiFi, phone, and security solutions.
“At 360 Broadband, our mission is to deliver high-quality, reliable broadband to underserved areas,” said Drew Beverage, Chief Operating Officer at 360 Broadband. “Partnering with Actifai will help us enhance our sales processes and better serve our growing customer base. Deploying their technology is an important step in helping us reach our aggressive growth targets while delivering exceptional customer experiences.”
Actifai’s products are used by broadband providers across North America to improve sales conversion, boost value-added service adoption, and maximize customer lifetime value.
“It is a pleasure to support 360 Broadband as they work to expand fiber and advanced services to underserved areas,” said Joel Silverman, Chief Customer Officer at Actifai. “Our solutions are designed to scale quickly and deliver real impact. Helping 360 Broadband not only launch but rapidly elevate their sales operations to best-in-class standards is exactly what Actifai was built for, and we’re excited for our technology to help them achieve their ambitious growth goals.”
With an expected launch in early 2025, the partnership will also leverage Actifai’s integration with Sonar Software, 360 Broadband’s BSS/OSS provider, ensuring seamless deployment into their existing tech stack.
About 360 Broadband
From its home base in Durant, Oklahoma, 360 Broadband provides a high-quality, reliable broadband experience to rural homes, businesses, and community institutions in southeast Oklahoma, northeast Texas, and northwestern Arkansas. We offer basic residential and business plans, as well as enterprise plans for larger organizations that need more dedicated links. Our core values are “always do the right thing;” engineering excellence; integrity; never complacent; teamwork; and excellent customer service always. Learn more at www.360broadband.com/
About Actifai
Actifai is an artificial intelligence software company serving broadband and communications service providers across all 50 U.S. states and Canada. Actifai’s customers use its AI software to improve sales and marketing outcomes, enhance customer experience, and streamline core business operations. Since 2019, Actifai’s industry-first solutions have helped ISPs achieve, on average, 5-20% increases in average revenue per user (ARPU), up to 30% improvement in sales conversion, and 6-11% lifts in subscriber retention. For more information, please visit www.actif.ai.
View source version on businesswire.com: https://www.businesswire.com/news/home/20241212025241/en/
Contacts
Ashley Schulte
Connect2 Communications for Actifai
actifai@connect2comm.com
