Vocera Collaborates with Amazon to Improve Patient Experience

Vocera skill for Alexa to advance care team communication

Vocera Communications, Inc. (NYSE:VCRA), a recognized leader in clinical communication and workflow solutions, today announced it collaborated with Amazon to build a Vocera skill for Alexa. The skill leverages a set of technologies from Alexa Smart Properties and will be HIPAA-eligible for healthcare customers. The Vocera skill for Alexa will expand the Vocera ecosystem to provide a hands-free and immersive voice experience to patients and families. The new Vocera skill for Alexa is designed to make it easier and faster for patients and families to get information about their stay and reach the right care team members with simple voice requests spoken to an Amazon Echo in the patient’s room. The intelligent solution is also designed to reduce unnecessary interruptions to the care team and minimize cognitive overload among clinicians.

“We believe the intuitive and accessible nature of voice and Alexa has the potential to help and delight customers in many scenarios, in and outside of the home,” said Liron Torres, Head of Alexa Smart Properties, Amazon. “We’re excited to work with Vocera and extend the voice experiences customers already love to healthcare systems, and give care providers new ways to save time and personalize care for their patients.”

The Vocera skill for Alexa will advance the patient experience offered in hospitals and health systems. Patient requests will be delivered to the appropriate team member on their device of choice, including the Vocera Badge, Smartbadge, or Vina smartphone application. The Vocera skill for Alexa will recognize keywords and phrases and use Vocera Engage software to determine the appropriate person to receive the message, thereby reducing interruptions and streamlining workflow.

Verbal updates to patients about the status of each request will help put patients at ease, knowing their requests are heard and being resolved. Common questions from patients that do not need clinical intervention, such as visitor hours, will be answered automatically through the Vocera skill. Patient requests for assistance will be prioritized for relevance, automatically escalated as needed, and delivered with contextual information to team members who are available and can take action, improving response times and patient care.

“Vocera has more than 20 years of experience in voice communication technology; and with more than 50 clinicians on staff, we understand the benefits of hands-free communication and how it protects and connects patients and care teams,” said Dave Lively, Senior Vice President of Product Management at Vocera. “We are excited to collaborate with Amazon to advance the power and convenience of voice communication to elevate the patient experience, improve safety, and save valuable time for nurses and other care team members.”

About Amazon

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. Amazon strives to be Earth’s Most Customer-Centric Company, Earth’s Best Employer, and Earth’s Safest Place to Work. Customer reviews, 1-Click shopping, personalized recommendations, Prime, Fulfillment by Amazon, AWS, Kindle Direct Publishing, Kindle, Career Choice, Fire tablets, Fire TV, Amazon Echo, Alexa, Just Walk Out technology, Amazon Studios, and The Climate Pledge are some of the things pioneered by Amazon. For more information, visit amazon.com/about and follow @AmazonNews.

About Vocera

The mission of Vocera Communications, Inc. is to improve the lives of healthcare professionals, patients, and families. Founded in 2000, Vocera provides clinical communication and workflow solutions that help protect and connect team members, increase operational efficiency, enhance quality of care and safety, and humanize the healthcare experience. More than 2,300 facilities worldwide, including nearly 1,900 hospitals and healthcare facilities, have selected Vocera solutions to enable their workforce to communicate and collaborate with co-workers and engage with patients and families. Mobile workers can choose the right device for their role or task, including smartphones or one of the company’s wearable communication devices, and use voice commands to easily reach people by name, role, or group. The hands-free Vocera Smartbadge was named to TIME’s list of the 100 Best Inventions of 2020. Vocera solutions can integrate with more than 150 clinical and operational systems, including electronic health records, nurse call systems, ventilators, physiological monitors, and more. In addition to healthcare, Vocera solutions are found in aged care facilities, veterinary hospitals, schools, luxury hotels, retail stores, power facilities, and more. Visit www.vocera.com to learn more and follow @VoceraComm on Twitter.

Vocera® and the Vocera logo are trademarks of Vocera Communications, Inc. registered in the United States and other jurisdictions. All other trademarks appearing in this release are the property of their respective owners.

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